Refund policy

At PEPS North West, we strive to ensure every order is packed carefully and dispatched promptly.

Returns

Due to the nature of our products, we do not accept returns once an order has been dispatched.

Cancellations

Orders are processed quickly to ensure fast dispatch. For this reason, orders cannot be cancelled or amended once they have been placed.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

• Your order number.
• A description of the issue.
• Clear photographs of the item and packaging.

We’ll review the issue and, where appropriate, arrange a replacement or other suitable resolution.

Lost Parcels

If your parcel has not arrived within 10 working days of dispatch, please contact us so we can investigate with Royal Mail.

Contact Us

If you have any questions about your order, please contact us using our Contact page or by email. We’re happy to help.