Frequently Asked Questions

How long does delivery take?

Orders are usually dispatched within 1 business day. Once dispatched, delivery typically takes 2–3 business days via Royal Mail Tracked 48.

How much is UK delivery?

UK delivery is £3.50 using Royal Mail Tracked 48.

Is my order tracked?

Yes. All orders are sent using a tracked Royal Mail service.

How will my order be packaged?

All orders are sent in plain, discreet packaging with no obvious branding on the outside.

Can I track my order?

Yes. Tracking information will be provided once your order has been dispatched.

What if my parcel is delayed or lost?

If your parcel has not arrived within 10 working days of dispatch, please contact us so we can investigate with Royal Mail.

Do you accept returns or offer refunds?

Due to the nature of our products, we do not accept returns, cancellations or refunds, except where required by law or if you receive the wrong item or an item arrives damaged. If there is an issue with your order, please contact us within 48 hours of delivery and include photographs where applicable.

How can I contact you?

You can contact us via our Contact page or by email. We aim to respond as quickly as possible.

Do you add new products?

Yes! We regularly add new products and exclusive offers, so be sure to check back often.